Here are some answer to frequently asked questions
Click on the question box to see the answer.
What are your refund/deposit policy and terms and conditions?
Terms and Conditions of Sale:
The following terms and conditions apply to all bake goods and orders (including wedding, custom cakes, and other items) from Buttercream’s Bakeshop.
- For all custom cake, cupcake and cookie orders, the balance is due at the time the order is placed. Cancellation up to 14 days prior to the due date, a gift card will be issued to the buyer for 100% of the order. Cancellation less than 14 but more than 7 days prior to the due date, a gift card will be issued for 50% of the order. Cancellations made 7 days or less prior to the every effort to reschedule your order at a later date.
- By signing the agreement(or verbally agreeing to the order, if placed by phone or email) the buyer has agreed to color, design, flavor, quantity and other order details. The buyer also agrees that upon final payment and pickup or delivery of order that they accept the product “as-is” and no refunds will be issued.
- Deposits on wedding cake or custom orders over $400 are not refundable under any circumstances. A gift card in the amount of the deposit may be issued at the discretion of the management.
- Cancellations made 7 days or less prior to the due date, every effort will be made to reschedule your order at a later date.
How do I order a cake?
We take cake orders via email, over the phone or in person. Use our request a cake quote form to speed up the process.
We suggest AT LEAST 2 weeks notice on any custom cake order, and at least 1 year on any wedding cake order. We require as much notice as possible on any cake requiring artwork. We are a very small shop and often book up very quickly. All cake orders are custom and require full payment at the time of order.
Cancellation policy below.
What is your pricing on birthday cakes and party cakes, graduation cakes, baby shower cakes , wedding shower cakes and holiday cakes?
Cake pricing depends on number of servings and the complexity of the design. Click this link to get a quote.
I forgot to order a birthday cake, what should I do?
You can always call the shop to see if we have availability on short notice, or you can stop in and purchase a cake out of our display cooler. We usually have a selection of 8″ cakes that serve 8-14 every day. These cakes are first come, first serve, and we can hold a cake for you over the phone, if you pay in full with a credit card number. The cakes are pre-decorated, and can be personalized with a buttercream inscription at no extra charge.
Buttercream's bakeshop: 919-362-8408