Terms and Conditions of Sale:
The following terms and conditions apply to all bake goods and orders (including wedding, custom cakes, and other items) from Buttercream’s Bakeshop.
- For all custom cake, cupcake and cookie orders, the balance is due at the time the order is placed. Cancellation up to 14 days prior to the due date, a gift card will be issued to the buyer for 100% of the order. Cancellation less than 14 but more than 7 days prior to the due date, a gift card will be issued for 50% of the order. Cancellations made 7 days or less prior to the every effort to reschedule your order at a later date.
- By signing the agreement(or verbally agreeing to the order, if placed by phone or email) the buyer has agreed to color, design, flavor, quantity and other order details. The buyer also agrees that upon final payment and pickup or delivery of order that they accept the product “as-is” and no refunds will be issued.
- Deposits on wedding cake or custom orders over $400 are not refundable under any circumstances. A gift card in the amount of the deposit may be issued at the discretion of the management.
- Deposits on orders of less than $400 are non-refundable. If cancellation occurs at least 14 days prior to the due date, a gift card will be issued to buyer in the amount of the deposit. If cancellation occurs less than 14 days prior to the due date, the deposit will be retained.
- Final payment and order details(size, shape, color, flavor, and design) ,for wedding or custom cakes orders of $400 or more, must be finalized and paid in full, at least 14 business days prior to the due date.
If you have any questions, please give us a call at 919-362-8408 or email us via our form.